Monday, April 13, 2009

Amazon's Answer

Thank you for contacting

This is an embarrassing and ham-fisted cataloging error for a company that prides itself on offering complete selection.

It has been misreported that the issue was limited to Gay & Lesbian themed titles - in fact, it impacted 57,310 books in a number of broad categories such as Health, Mind & Body, Reproductive & Sexual Medicine, and Erotica. This problem impacted books not just in the United States but globally. It affected not just sales rank but also had the effect of removing the books from Amazon's main product search.

Many books have now been fixed and we're in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future.


SERIOUSLY??? This is the BEST your high dollar PR firms can come up with? A cataloging error? That began well over a month ago according to reports by Mark Probst and others?

Look, I realize you're AMAZON. You're the Cyber Bill Gates. I GET it. Do NOT treat me like the untrained monkey in your test kitchens. Puh---leaze! There is no apology in this for the multitude of people you adversely affected, no explanation of your planned "adult" policy. Don't even try to tell me there wasn't some part of this that wasn't planned. To whoever, in whatever God capacity they reign, wherever they reside, this is a huge #AmazonFail. Your "error" is not an apology nor an explanation.

Keep trying Amazon. Maybe eventually you'll understand that people, like gee, I don't know--us with the money--can shop elsewhere. I don't need you. Never have.

You've assured I never will.

No comments: